Because our products are personal-care items, we cannot accept returns of opened products for hygiene reasons. But we'll always make it right if something goes wrong.
Eligible for return / refund
- Item arrived damaged or leaking
- Wrong item received
- Item missing from your order
How to request
- Go to My Account → Orders, open the order and tap Request Return / Refund within 7 days of delivery.
- Choose a reason and attach a photo or unboxing video.
- We review within 48 hours and arrange a replacement or refund.
You can also WhatsApp us with your order number.
Refunds
Approved refunds are made to the original payment method via PhonePe within 5–7 working days. COD orders are refunded by UPI/bank transfer.
Cancellations
Orders can be cancelled before dispatch by contacting us. Once shipped, an order cannot be cancelled.
Non-returnable
Opened or used products, personalised/gift-hamper items, and items damaged due to misuse.